Return and refund policy

Bastet Haven Return & Refund Policy

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

The item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.

A receipt or proof of purchase is required.

To start a return, contact us at Support@bastethaven.com.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

For any return questions, feel free to contact us at Support@bastethaven.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

• Perishable goods (such as food, flowers, or plants)

• Custom products (special orders or personalized items)

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

If you have questions about your specific item, contact us.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To be eligible:

The item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.

A receipt or proof of purchase is required.

Refunds

Once we’ve received and inspected your return, we will notify you if the refund is approved.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at Support@bastethaven.com.