FAQs

🛍️ Orders & Shipping

Q: Where do you ship from?

A: All items are made to order and shipped directly from our trusted production partners in the U.S. or internationally, depending on your location and the product.

Q: How long will my order take to arrive?

A: Most orders ship within 2–5 business days. Delivery times vary based on your location, but U.S. customers typically receive their items within 5–10 business days. You’ll get tracking updates every step of the way.

Q: Do you offer international shipping?

A: Yes! We ship worldwide. Shipping times and costs will vary depending on the destination.

🎁 Product Details & Care

Q: Are your products handmade or printed?

A: Many of our items—like shirts, mugs, and journals—are made using professional print methods for lasting quality. Some pieces, such as jewelry and packaging, may include handcrafted details.

Q: How should I care for my clothing?

A: To preserve the artwork, wash your garments inside-out with cold water and tumble dry low or air dry. Avoid ironing directly over the printed area.

Q: Will the gold foil or print come off?

A: Our gold prints are professionally applied using durable techniques, but please follow care instructions to maximize their longevity.

🔮 Symbolism & Meaning

Q: What do your symbols represent?

A: Each collection is inspired by a sacred Egyptian symbol—Bastet, Anubis, Scarab, Lotus, and more. Every design is created to carry intention: protection, transformation, intuition, and spiritual strength. Read each product description or visit our Decoded: Symbols of Ancient Egypt guide to learn more.

✨ Customization & Gifting

Q: Can I include a gift note or special packaging?

A: Yes! You can add a gift message during checkout. Select items come with symbolic info cards or signature packaging.

Q: Do you offer personalized items?

A: We’re working on expanding our personalized options! In the meantime, feel free to contact us for special requests.

📩 Returns & Support

Q: What’s your return policy?

A: Since many items are made to order, we currently offer returns or replacements only for items that arrive damaged, defective, or significantly different from the listing. Please contact us within 7 days of delivery.

Q: How can I contact you?

A: Reach out anytime at support@bastethaven.com or use the contact form on our site. We typically respond within 24–48 hours.